Penny and Gary Atkins (United States)
Everyone agreed it was an amazing trip and certainly a trip of a lifetime. I think the consensus favorite was our last day in El Calafate and the tour of the Perito Moreno glacier. So stunning and unimaginably beautiful!!
Let me try to provide you w some helpful feedback:
1. The initial pick up at the Buenos Aires airport was stressful mostly because it was our first point of contact with your services and when I called the provided number and was told there was no reservation I was a little panicked ! I understand the uniqueness of the situation due to the strike. I should have called you first !!
2. The hotel in Iguazu Falls was very nice and everyone really liked it. The food was best at this hotel and the service very good as well.
3. The Ushuaia hotel was nice but some felt it would be nicer to have been closer to town. The views were awesome and being able to walk up the road to the ski area was great! . Several of us golfed on our free day and that was fun although a little chilly. As a result, I personally did not get much of a flavor for the town.
4. The El Calafate hotel was also good as it was a little ways from town but still within walking distance. Quaint and cozy!
5. Buenos Aires hotel was in a good location but the staff was not very friendly or helpful.
The tour guides in El Calafate were outstanding, very enjoyable, knowledgeable and helpful. Iguazu Falls guide was also good. There, because we were with several other folks we ended up having quite a long wait at the end of the day. We really appreciated having our own separate van for the rest of the tours was awesome! Thank you for that.
The most impressive thing for me was the prompt, courteous and helpful service you provided during the planning of the trip. You were very patient and kind in answering our many questions. We also appreciated your integrity in notifying us of the credits we had due to your change in tax laws. And finally, we appreciated you taking the time to meet us in person. We would definitely recommend your services to others!!
Thank you again for everything!!
Penny and Gary
Sent from my iPhone
Penny and Gary Atkins